Introduction

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (www.360Neuro.co.uk). We are committed to safeguarding your privacy and ensuring your data is handled securely and transparently.

Who We Are

360Neuro Physio
Email: info@360Neuro.co.uk
Phone: 07875595204
Data Controller: 360Neuro Physio / Katy Herbert

What Information We Collect

We may collect and process the following personal data:

• Your name, email address, and contact details when you fill in our contact form or book an appointment 
• Technical data such as IP address, browser type, and device information via cookies 
• Any medical or health-related information you voluntarily provide in the course of a consultation or service enquiry

How We Use Your Information

We collect your data to:

• Respond to your enquiries and provide services 
• Send appointment confirmations or important service updates
• Improve our website functionality and user experience
• Comply with legal or regulatory obligations
   

Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

• Your consent (when you opt in to contact or marketing)
• Contractual necessity (to deliver our services)
• Legal obligations
• Legitimate interests (e.g. service improvement) 

How We Store and Protect Your Data

Your data is stored securely on password-protected systems. We take appropriate security measures to prevent unauthorised access, disclosure, alteration, or destruction of your personal data.

Sharing Your Information

We do not sell, rent, or trade your information. We may share data with trusted third-party providers who help us operate our website and deliver our services (e.g. booking platforms or email services), under strict confidentiality agreements.

Your Rights

Under data protection law, you have rights including:

• Access to your personal data 
• Correction of inaccurate data 
• Erasure ("the right to be forgotten") 
• Restriction of processing 
• Objection to processing 
• Data portability 

To exercise these rights, please contact us at info@360Neuro.co.uk

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

Contact Us

If you have any questions about this policy or how we use your personal information, please contact us at info@360Neuro.co.uk